CLIENT SERVICES

RETURN POLICY

Aquerreta aims to ensure its costumers' full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for a full refund. 
To make a return, the following conditions must be met:
- Returns must be made within 14 business days off delivery
- The returned item(s) must be unworn and complete
- Costumers will not be refunded for initial shipping costs 
Once items are received and inspected, a refund will be issued for the returned items. If an exchange is being made, the costumer will be required to purchase the desired item using store credit. We are not responsible for risk of loss or damage during return shipment. 
Please contact us at mail@aquerreta.com for further assistance with a return or exchange. 
 
SHIPPING

Spain, Canary Islands and Balearics
Purchases over 200€ Free Shipping
Purchases under 200€ from 4,99€
Delivery Term 1 - 2 Business Days

European Union
Purchases over 300€ Free Shipping
Purchases under 300€ from 9,99€
Delivery Term 2 - 5 Business Days
 
PAYMENT

We accept the following Payment Methods: Credit Card (Visa, Visa Electron, MasterCard, American Express and other international credit cards), PayPal, and Wire Transfer.

PREORDERS

Please note that pre-orders are usually available 30-60 days before in-store product delivery. The approximate waiting time depends on every brand's distributor. You can send an email to mail@aquerreta.com with the article reference attached to check the approximate delivery time.